Thursday, December 20, 2018

Use Genuine Better Packages Parts for Best Results

Genuine Better Packages water-activated tape dispenser parts

If you use a Better Packages’ water-activated tape dispenser to seal your water-activated tape (WAT), you understand how well-constructed and durable it is. You also perceive the many advantages of the super-strong shipping carton seal that you get from using water-activated tape (WAT) — from better protection of package contents to increased security. But, did you know that to keep your dispenser humming, you need to use genuine Better Packages parts?

4 Important Reasons to Use Better Packages Replacement Parts

Equipment parts wear out over time and must be replaced, and this is also true of Better Pack water-activated tape dispensers. In fact, because these machines have such a long life-span, you will surely need to obtain new parts at some point in their long operational life.

There are many reasons to choose genuine Better Packages parts. Below are four of the biggest.
  1. Better Packages parts are made specifically for Better Pack machines. Imitation parts simply won’t work as well in your water-activated tape dispenser and will not last as long. If you use knock-off parts, you may suffer both lower productivity and higher long-term total cost of ownership.
  2. To maintain your Better Packages’ warranty, you must use genuine Better Packages parts. That warranty provides valuable protection that you do not want to void simply because you failed to obtain the proper replacement parts.
  3. You must use genuine Better Packages parts to maintain the safety certifications of your device and ensure the safety of your dispenser.
  4. Official Better Pack parts are built to the extremely high Better Packages’ standard. With knock-off parts, you never know what you will get.

4 Easy Ways to Buy Better Pack Parts

  1. Shop online at our website.
  2. Contact your local Authorized Distributor.
  3. Call our Customer Service department at 203-926-3700 or 800-237-9151.
  4. Email us and we’ll connect you to an Authorized Distributor.
Genuine Better Packages Parts + Routine Maintenance = Serious ROI
Your Better Pack water-activated tape dispenser is designed for easy care and exceptional reliability. It doesn’t require frequent or extensive maintenance. However, performing periodic cleanings, making minor adjustments, and swapping out worn items with genuine replacement parts will allow your dispenser to continue operating faithfully not just for years, but for decades. There probably are not many devices you use as part of your business operations that can make that claim!
“Performing periodic cleanings, making minor adjustments, and swapping out worn items with genuine replacement parts will allow your dispenser to continue operating faithfully not just for years, but for decades. TWEET THIS
Wondering how to perform key routine maintenance operations? We’ve got you covered! Our website has a large library of helpful maintenance videos that provide step-by-step instructions. This extensive collection of educational materials is updated regularly to ensure you have all the information you need to maximize the return on your WAT investment. You can also download a parts drawing or Operator Manual from our website.
Accept No Imitations — Check With Us First
In some cases, it may be hard to tell if the provider from whom you intend to buy Better Packages parts is an Authorized Distributor. Before you make your purchase, be sure to talk with our Customer Service department. They can point you in the right direction. You can reach them at 800-237-9151 (in the U.S.) or 203-926-3700 (around the world).

Making the Switch to WAT With Better Packages

Not yet using water-activated tape and considering making the switch? It’s easy to get up and running with WAT. We can answer any questions you have about our products, tell you about some of our many happy clients (from small startups to major corporations), and help you prepare your first order. We’re confident that once you make the switch, you’ll never look back! Contact us at your convenience.

Which tape dispenser is right for you? GET STARTED

[This post republished from the 
Better Packages Blog]

Wednesday, December 12, 2018

How to Protect Valuable Electronics from Damage or Theft

The sale of electronics by e-commerce retailers has exploded in recent years, and there seems to be no end in sight for the upward trend in the industry. However, if your company doesn’t ensure merchandise arrives safely, you may see your own sales take a nosedive.

Electronics consumers today are in the driver’s seat. With multiple sources to choose from, if provider A doesn’t get items to them on time and safely, shoppers can easily take their business to provider B. Best Buy is an e-commerce electronics success story. According to Forbes, the percentage of Best Buy’s revenue that comes from e-commerce is currently 14 percent and is expected to climb to 20 percent by 2020. Clearly, this is a company that gets customers what they need where and when they need it, and that takes steps to prevent merchandise damage and theft.
“With multiple sources to choose from, if provider A doesn’t get items to them on time and safely, shoppers can easily take their business to provider B. TWEET THIS

5 Tips for Protecting Your Valuable Electronics

As sales grow and more electronics merchandise leaves the warehouse on its way to customers, you as a retailer have to contend with two issues. The first is damage to your product. Nothing wrecks a holiday gift recipient’s enthusiasm faster than opening a shipping carton and finding that the device they were so excited about is broken and will need to be replaced.

The second issue is theft. With an increase in valuable electronics in the shipping stream, there is more chance for thieves to steal merchandise in route. However, wise retailers know that there are several simple steps you can take to protect your electronics both from the rigors of shipping and from opportunistic bad guys.

Do the following to ensure your electronics arrive and arrive in excellent condition:
  1. Use water-activated tape (WAT) for sealing packages. Water-activated tape provides the strength you need to ensure shipping carton flaps don’t open during shipping exposing or spilling their contents. WAT’s super-strong, tamper-evident seal also helps deter theft. “Press and pull” crimes, which are so difficult to detect with other forms of tape and therefore hard to investigate, are virtually eliminated with properly applied WAT.
  2. Secure batteries. Properly packaging batteries by either enclosing them separately or ensuring that their terminals are covered with an insulating, non-conducting material helps prevent against dangerous short circuits and the resulting sparks, heat, or fire.
  3. Use ample product protection and void fill. A package is likely to take some impacts during shipping. The more fully it is cushioned, the less likely its contents are to be damaged. Consider using bubble cushion to protect fragile electronics and air pillows to eliminate any air-space that would allow your items to move around in the carton.
  4. Ship valuables to an alternate address. If you are concerned that the product has a good chance of walking off the porch, have it shipped to your office or place of work where it can be accounted for and safely delivered to your custody.
  5. Consider “sign upon delivery” shipping options. Having your packages left unattended on a recipient’s porch increases that chances that they will be stolen.

How to Respond to Damage or Theft

Despite your best efforts, there will probably be instances where your merchandise is damaged or stolen. If so, what should you do? There are many steps to take. For example, your customer service team should staff up before the busy holiday season. It’s also important to act quickly and resolve issues completely. Plus, for items purchased as gifts, it’s important to do all you can to get a replacement to the customer before the holidays if possible.
Are You Ready for the Holidays?
Having plenty of packing materials on hand to contend with higher holiday volumes is critical. When they find themselves running out of corrugated cartons or WAT, warehouse teams may improvise in ways that won’t keep merchandise safe from damage and theft. If you would like to learn more about our water-activated tape, water-activated tape dispensers, and other products, please contact us today.

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[This post republished from the 
Better Packages Blog]

Thursday, December 6, 2018

How to Manage Customer Complaints in the Chaotic Holiday Season

Happy holidays! Or are they? For customers who are lodging complaints with you, the holidays may be anything but happy. The same is probably true for your team members who are tasked with addressing those issues. Fortunately, there are many steps you can take to manage complaints more effectively.

Prompt and Complete Problem Resolution Leads to Loyal Customers

As orders increase and things get chaotic around the holidays, you may be tempted to put off dealing with customer complaints. Or, you may feel compelled to take shortcuts in how you handle them so that you can attend to other tasks. Either way, the Christmas rush will pass, and when the new year arrives, you will likely find yourself wishing you had done a better job of addressing issues as you see once-loyal customers taking their business elsewhere, or even worse, voicing their anger and disappointment on social media.
Use the tips below to turn customer complaints into opportunities to impress.
  • Staff up before the onslaught. If you’ve been in business more than a year, you know what to expect as the holidays approach. Bring on temporary staff (or permanent staff if you plan to grow next year) in advance of the rush. Better to have more complaint-resolution bandwidth than you need, than not to have enough.
  • Take every complaint seriously. The quickest way to alienate a customer is to make them feel like their problem is not important. From major issues to minor scuffs, every complaint should be treated like a showstopper.
  • Take action immediately. Even if completely resolving an issue will take time, you should make contact with the customer as soon as possible so they know you have received their complaint and understand their concerns.
  • Expedite the shipping of replacement items. You should assume that every item about which you receive a complete is intended to be a Christmas gift, and you should take steps to ensure it arrives in time for the holiday.
  • Get the necessary information for insurance claims. If an insurance claim will be filed, be sure to record all the details of the incident so you have what you need to get reimbursed.
  • Follow up with a survey and coupon. Show your customers that you want to learn from the issue by asking them to complete a survey. And, apologize for the inconvenience by sending them a coupon. The small cost of that gesture can pay off many times over in future purchases.

How to Prevent Complaints in the First Place

It costs much less — both in time and money — to prevent problems than to deal with them after they occur. Theft and product damage during shipping are two of the most common issues, and both can be minimized by using packaging best practices.
“It costs much less — both in time and money — to prevent problems than to deal with them after they occur.” TWEET THIS
This includes padding products well and shipping them in strong, lightweight corrugated cartons sealed with water-activated tape (WAT). WAT creates a tamper-evident seal that deters theft. Plus, the physical bond produced between the tape and the carton surface holds tight in virtually all environmental conditions so packages don’t come open and spill their contents in transit.
Preparation is the Key to Success
The holiday season is upon us, with the busiest period for most online retailers still ahead. Are you ready? Are your packing stations set up in a way that is both efficient and safe? Do you have all the shipping materials you need, including water-activated tape and water activated tape dispensers? If you have questions about our products, please contact us to learn more.

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[This post republished from the 
Better Packages Blog]

Monday, December 3, 2018

Holiday Ecommerce is Booming in 2018!

Online sales were up significantly from last year over Thanksgiving weekend, and they show no signs of slowing down!

According to recent statistics from Adobe Analytics and, 2018 online sales grew 27.9% on Thanksgiving over 2017, while Black Friday and Cyber Monday sales were up 23.6% and 19.3% respectively.

Ready or Not

Make sure your customers are ready for the remainder of the busy holiday shopping season with our full line of ecommerce packaging products!

Water-activated carton sealing tapes
Pressure-sensitive carton sealing tapes
Air pillows, bubble-on-demand film and systems
Paper void fill and systems
Cold chain insulated shipping solutions
Full line of bubble cushioning, foam cushioning, mailers and VCI protective packaging
Stretch films
Shrink films
Automated case sealing machinery and tabletop dispensers for both water-activated and pressure-sensitive tapes

Let us help you deliver the complete package this holiday season!